Shipping & FAQ's - Terms & Conditions

Once your order has been placed, your items will ship within 1-3 business days. Please kindly understand that our warehouse is closed on weekends and/or holidays. If you placed an order during a peak seasonal time or during a sale our shipping could take up to an entire 5-8 business days. Quality is top priority for us, and we want to ensure you will receive your product exactly as purchased. 

We presently provide standard domestic shipping within the U.S. exclusively. A verified tracking number is allocated to each purchase, and we facilitate shipment via USPS or UPS services.

Stay updated on shipments with real-time tracking through email alerts. Make sure we are on your safe list: support@molockleathers.com. Otherwise, the email could be languishing in your spam/junk folder.

We are NOT responsible for delays with USPS/UPS, lost packages or tracking that shows delivered to the address you listed prior to shipment. Insurance will be the only guarantee for replacement. Protect your order with a small fee for peace of mind.

Whoops! We aim for perfection and know stuff happens. Submit an email along with an image of your damaged item/s to support@molockleathers.com, within 2 business days upon receipt and we will correct the issue. This is considered ample time to notify us of any damage.  Any notice outside of this time frame could arise with denial, as we adhere strictly to our policy.

Oh no! If you have not received your order within 8 business days from the actual ship date, please send us an email to support@molockleathers.com and we will help research that order, file a missing mail claim, etc.

Please send us an email to support@molockleathers.com within 2 business days, and we will replace your items with the correct ones. This is considered ample time to notify us of any wrong items.  Any notice outside of this time frame could arise with denial, as we adhere strictly to our policy.

Yes & No! You will need to contact us ASAP after placing your order to ensure we have time to make those changes. We work extremely fast and if items are in procurement, then no changes can take place. Texting or calling our warehouse is the fastest option: 806-474-8554. Exchanges are not permitted after the delivery of your order, as we handcraft each order in-house upon its submission. We provide detailed info in our listings and sizing reference through second or third photos, so if in doubt, ask. Otherwise, you receive exactly as ordered.

In the realm of our past offerings, this option can no longer grace our store. We have multiple employees working at different speeds. For optimal warehouse efficiency, shipments are dispatched based on the readiness of each order. Countless problems have arisen in the past and it's much simpler when we can ship on demand.

We accept orders 24 hours a day, 7 days a week. The warehouse is typically staffed Monday-Friday 10am-3pm. Please send us a text/email to 806.474.8554 or support@molockleathers.com with any questions you might have. We will respond to you within 48-72 hours, over the weekends, responses may experience delays until the subsequent business day.